Privacy Policy
Welcome to our Privacy Policy
This Privacy Policy describes how Cognegie ("we," "our," or "us") collects, uses, and protects your information when you use our cloud-based software services. By accessing or using our services, you agree to the terms outlined in this policy.
1. Introduction
Cognegie (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based software services. By accessing or using our services, you agree to the terms outlined here.
2. Information We Collect
We may collect the following types of information: Personal Information: Name, email address, phone number, billing information, and other identifiers you provide when registering or contacting us. Usage Data: Log files, IP addresses, browser type, device details, and interactions with our platform. Customer Content: Data you upload, process, or store within our cloud services. Cookies and Tracking Technologies: For improving user experience, analytics, and security.
3. How We Use Your Information
We use the collected information for various purposes, including: To provide, maintain, and improve our services. To communicate with you about your account, updates, and promotional offers. To monitor and analyze usage patterns to enhance user experience. To ensure security and prevent fraud. To comply with legal obligations.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with: Service Providers: Third-party vendors who assist in operating our services (e.g., payment processors, hosting providers). Legal Authorities: When required by law or to protect our rights. Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights and Choices
You have the right to access, correct, or delete your personal information. You may also opt-out of receiving promotional communications. Please contact us atadmin@cognegie.comfor any requests regarding your data.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Refund Policy
At Cognegie, we strive to provide reliable and high-quality cloud services to all our customers. This Refund Policy outlines the circumstances under which you may request a refund for services purchased through our website.
All purchases of cloud services, subscriptions, and add-ons are considered final once payment is processed.
Refunds are granted only in specific cases described below.
Service Unavailability – If our cloud services are unavailable for more than [e.g., 48 consecutive hours] due to issues on our end.
Technical Issues – If you experience a technical fault preventing usage of the service, and our support team cannot resolve it within [e.g., 7 business days].
Duplicate Payments – If you were accidentally charged more than once for the same service.
Non-Activation – If the service was never provisioned or activated after purchase.